Kimo's New & Pre-owned
Refrigerator ~ Washer ~ Dryer ~ Stove ~ Dishwasher

(818) 787-8995
15430 Cabrito Road. Van Nuys, CA 91406

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Frequently Asked Questions

Where are you located?

Our Address is 15430 Cabrito Rd #1 Van Nuys Ca 91406

What are your hours?

We are open 10am to 6pm 7 days a week, except for the following holidays:

  • New Year's Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

We also close from Christmas Eve (December 24th) through January 1st every year.

What is your email address?

Our primary email addresses are:

[email protected] – buying or selling appliances - please provide website listing numbers for sales inquiries. Send us photos of your used units (in good working condition) that you are trying to sell, along with the location of the appliances. We will then send you an offer, with pickup included.

[email protected] – please provide your name, address, phone number and make/model of machine that you need serviced, along with a description of the problem. Our 90 day warranty covers all fees during that time frame.

What does appliance service/repair cost?

We can provide service to our customers who have appliances in need of repair within a 30 mile radius. Our fees are as follows:

Within 10 miles: $75 diagnostic fee. $150 labor + parts to complete repair
10-20 miles: $100 diagnostic fee. $200 labor + parts to complete repair
20-30 miles: $125 diagnostic fee. $250 labor + parts to complete repair

If an appliance repair requires two technicians to complete, an additional $50 fee will apply. This is common with stacked washers and dryers. Sorry, but we do not service built-in appliances due to liability and the risk of damage to structures. Please call the store to set up your appointment.

What are your delivery/installation/haul away fees?

Labor fees are based on mileage as follows:
0.1-10 miles = $50
10.1-20 miles = $60
20.1-30 miles = $70
30.1-40 miles = $80
40.1-50 miles = $90

This fee covers up to Two (2) appliances delivered to the same location. A $20 fee for each additional piece will apply. Any delivery over 30 miles from our store in Van Nuys will require a minimum purchase amount. One Haul Away is included per appliance purchased. Call the store for details.

Stacking Labor Fee - $20 Washer/Dryer or Pedestal

Door Reversal/Removal Labor Fee - $20 Fridges/Dryers

What do you charge for installation parts?

We charge a flat $20+tax rate for all installation parts as necessary per unit. This includes water line kits, washer water lines, gas lines for stoves/dryers, flex lines for dryer exhaust, and 220V electric cords for various units.

What if I have stairs at my location?

We charge a $20 labor fee for locations with more than five (5) stairs, which will cover up to 20 stairs. We then charge $1 per stair thereafter.

What is your Warranty policy?

Everything that we carry in our store carries a Ninety (90) day warranty, covering all parts and labor. If you have a service issue, you can call us or send an email (listed above) and we will get you scheduled as soon as possible.

Free in-home service is provided when delivery and installation is completed by Kimo’s Appliance. If the customer picks up their appliance and installs themselves, they must drop off the appliance at our store and we will call them for pick up once the repair is completed. We encourage all customers to allow us to deliver and install their machines.

What forms of payment do you accept?

We accept cash, credit or financing. Terms and conditions apply for any prices posted online (this includes our website, Craigslist and Offer Up advertisements), please call the store for further details. Coupons that are posted online must be printed and brought in to redeem at time of purchase. 


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© 2019 Kimo's Appliance, LLC. All rights reserved.

Products represented on this website have special pricing that is discounted from our in-store prices. Please call the store to inquire about all terms and conditions.

Kimo's Appliance, LLC. ~ 15430 Cabrito Road, Van Nuys, CA 91406 ~ (818) 787-8995

© 2019 Kimo's Appliance, LLC. All rights reserved.

Kimo's Appliance, LLC.
15430 Cabrito Road
Van Nuys, CA 91406
(818) 787-8995